TopFloorStore.com ®

a Torgo Software ® company (since 1996)

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Re-install Your Program

Use your Program Backup copy (made by the user) to re-install the software.

If you lose access to your original program(s), or if the program is not functioning for any reason,
the Program, Files, and Records may all be lost.
     They can not be recovered, repaired, copied, imported, or transferred.

• New Download
• Lost
• Hardware issues
• Transfer

• New Computer
• Damaged
• Unlock Code issues
• Serial Number changed

We do not have access to or control of your computer and the program(s).

• Programs are / were stored on your computer (controlled by the user).

Once unlocked, your program does not:

• Change Serial Numbers
• Ask for a new Unlock Code
• Stop functioning

There is nothing we could do that could cause this to happen.

Solution

If you do not have access to your Program Backup copy,
you must do the following to gain access to the program:

• New download (current version - no records)
• Buy a new unlock code
• No discounts offered on any purchase

Your Original unlock code will not work on a new / different download.

• Each Download (re-install) generates a Different Serial Number & Unlock Code
  (demo mode)
• For any new serial number, you must Buy a new unlock code.

• (The serial Number, located on-screen, can not be manually changed)

After you unlock the program again:

You may at no extra cost:

• Copy it to another computer
• Make periodic Program Backup copies
• Set it up for sharing data
• One server location (Multiple machines & Locations)
• Networking
• Cloud storage
• Remote access

Notes

Your License to use the program:

• Includes one (1) Unlock Code which is unique to one (1) Serial Number.

It is the user's responsibility to Protect the Program(s) and Records.

• Length of time and usage is controlled by the user
• Backup frequency is controlled by the user

Recommendation: Consider using an Automatic Backup device/service.
With proper setup, these can continuously backup all or some of the data
on your computer's hard drive.

• Your Serial Number / Unlock Code will remain the same.

Serial Numbers & Unlock Codes Changed

Once unlocked, the program does not change serial numbers or ask for a new Unlock Code.

• There is nothing we do that could cause this to happen.
• For any new serial number, you must Buy a new unlock code.

Typical Causes:

• New download (Every product requires an unlock code)
• Damaged folder, corrupted file or field
• Program not properly copied and transferred
• Hardware or other issue with your system
  (unrelated to our software)
• Computer failure, system malfunction, etc.

We do not have access to or control of your computer and/or the program.

Technical Support

Due to the wide differences in network design, software systems
and media devices which vary in their operation,
we cannot offer live technical support.

Consult your System Administrator or IT person, as needed.

We are happy to answer questions and provide step-by-step instructions by E-Mail.

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